Check-in 15:00~ / Check-out ~10:00
An extension fee will be charged for use after check-out time: 1,000 yen per hour from 10:00~12:00 (tax included)
After 12:00, 100% of the room charge will be applied only if there are rooms available on the same day.
However, it may differ depending on the accommodation plan.
Please confirm when making a reservation.

Check-in is possible after 24:00.
However, please ring the intercom next to the entrance (outside) as the entrance is locked after 24:00.
There is no problem if you arrive after the scheduled time, but please contact us in advance.

Unfortunately, we do not accept this service.
You will be shown to your room from 15:00, but you can check in at the front desk even before check-in time.
You can also leave your luggage at the front desk.
（Please note that guests are responsible for their own valuables.)

We can keep your baggage only on the day of check-in or check-out.
Please ask the front staff for details.

This applies from the age of 0 until the child enters primary school at the age of 6.
The same applies to children abroad.

Children under 6 years of age who sleep in the same bed as an adult are not charged for their stay.
The maximum number of children in a room at the hotel, including those sleeping with an adult, is as follows.
Double: 2 adults + 1 child under 6 years of age sleeping with an adult;
Twin: 2 adults + 2 children under 6 years of age sleeping with an adult.
*One accompanying preschool child per adult is allowed.
Please note that we cannot accept reservations for more than the maximum number of children.
No toiletries, towels, pillows, etc. are provided for children sleeping with an adult.

Sorry, we do not. We do not provide these in our shops, so please make your own arrangements.

For the cancellation policy, please check the accommodation agreement and penalty (cancellation fee) table.
Cancellations must be made at least 2 days before the date of stay. After that, a cancellation fee will be charged.
The day before → 20% of the accommodation fee
On the day → 80% of the accommodation fee
No-show → 100% of the accommodation fee
*It may differ depending on the accommodation plan.
* Excludes group reservations.

We are sorry, but gift certificates and gift vouchers are not accepted.
Please pay in cash or by credit card.
*Some plans have limited payment options.
Please check when making a reservation.

Please contact the store directly by phone.

Sorry, this is not possible. It is not possible to change the payment method after credit card payment has been made in advance.
Please cancel your booking and make a 'Pay on site' booking.

I'm sorry. It is not possible to change the dates or extend or reduce the stay after advance credit card payment is made.
We apologize for the inconvenience, but please cancel your reservation and make a new reservation.

We recommend the official WelinaHotel website for booking accommodation.
Our rates are more competitive than those offered by other booking websites.

Please call the WelinaHotel branches to make a reservation by telephone.
We regret that we do not accept bookings by email.

We regret that we do not accept changes or cancellations of reservations by telephone or email.
Please note that if you have made your booking on the web, please follow the procedure on the web where you made your booking.

[Room facilities]
Wi-Fi, USB outlet, LCD TV, refrigerator, electric kettle, coffee cup, standing light, hair dryer, gown, hanger, slippers, shoehorn, safe

[Amenities]
Shampoo, conditioner, body soap, hand soap, body sponge, bath towel, face towel, bath mat, toothbrush, hairbrush, cotton swab, razor, deodorant, green tea, coffee, stick sugar, coffee cream, mineral water

[Rental equipment]
Humidifier, air purifier, iron, trouser press, blanket
*The number is limited and we may not be able to meet your request.
Thank you for your understanding.

Free Wi-Fi is available in all guest rooms.
Regarding Wi-Fi connection, please ask the front desk staff on the day or check the information in your room.

Smoking is not permitted in all rooms in the entire building.
If you wish to smoke, please use the smoking areas designated by the shop.

We regret to inform you that the use of electronic/heated cigarettes in the rooms is strictly prohibited.
Please use them in the smoking areas designated by the restaurant.

Vending machines (vending machines for juices) are available.

Yes, there is.
・Washing: 300 yen
・Drying: 100 yen (30 minutes)
・Detergent: Sold at the front desk (100 yen per piece)

Non-guests are not allowed on the guestroom floors.
Please use the lobby or other areas for visiting guests.

We can accept requests, but cannot guarantee a room in advance.
Please note that we may not be able to meet your expectations depending on the room type and availability.

We will accept this as a request.
Please note that we may not be able to fulfil your request depending on the congestion on the day of your stay.
Please understand this in advance.

The hotel does not provide medicines in accordance with Article 24 of the Pharmaceutical Machine Law.
We apologise for the inconvenience, but please prepare the medicines in advance of your visit or ask at the front desk for referrals to hospitals
and pharmacies in the vicinity of the hotel.
(Please note that these may not be available at certain times of the day or on certain days of the week).

Taxis can be arranged at the front desk.
It may take some time to arrive, so please contact us in advance.